Having an efficient and stable network infrastructure is increasingly important for businesses today, as employees embrace remote working, and customers expect to be able to interact online.   Customer support has been shaken up by the increasing use of chatbots and self-help-directed support threads. Other new ways of working such as Cloud Computing and the Internet […]

From fairly humble beginnings, Artificial Intelligence has become a major area of interest in IT itself, and as a tool to be used in IT applications.  Artificial Intelligence is already widespread in most business application areas and is generating much interest among those who think it has the potential to turn the Terminator movie into […]

All IT departments, large and small, are under financial pressure.   Executives are asking for more from a frozen or reduced IT budget, at the same time as increasing pressure to embrace new technologies. So, the Head of IT is looking around to see what can be done to ease the pressure, both on and in […]

With the drive to cost containment following budget pressures after the pandemic, Network Automation has drawn the attention of IT departments.  In addition, customers are demanding more and better services from their service providers, and Network Automation is one way to meet those budget pressures in a cost-effective way. What is Network Automation? Traditionally networks […]

Reliance on legacy IT infrastructure is holding back many organizations and preventing them from reaching their business potential. It is also a major hindrance to digital transformation. Ripping out and replacing the existing IT infrastructure is not the easy answer. It’s a lot more complicated than that. A big part of the problem is that […]

The pandemic and the subsequent changes in the business environment has, for many, moved them from bricks-and-mortar outlets to e-commerce as their prime source of income. This has meant that the organisation’s Web presence is key to its business strategy. In turn, the management of their web presence and the associated IT infrastructure becomes vital.   […]

The Internet of Things. (“IoT”) Is one of the more exciting developments in the normally staid world of networking. It means different things to different people, but in essence, is the prospect of connecting everything digital to everything else digital. A digital representation of Jung’s collective subconscious perhaps. Gartner reckons that we saw over 21 […]

In both the in-house and managed service provider (“MSP”) environments, managing and monitoring performance is a key task.  Every IT department should have a performance monitoring strategy. In a typical IT environment, the service that a customer receives is dependent on: Server performance, measured by a server monitor; The overall server performance is defined by […]

When you work on the Internet, you leave a lot of footprints. Common knowledge, yes, but it is surprising how many otherwise savvy users ignore it.   We all know cookies, and that website operators, especially Google, track our movements around cyberspace, ostensibly to improve performance, but more likely to collect information that can be sold […]

The pandemic and the consequent move to remote working, working from home, and the move to e-commerce have highlighted IT Security’s role in the IT workplace.  Networks must be efficient, responsive, and above all, secure.  They must be resistant to DDoS and other external attacks,  prevent malware attacks as far as possible and provide a […]