Network management is essential for several reasons, as it plays a critical role in ensuring the reliability, performance, security, and efficiency of computer networks in organisations. As networks have increased in complexity and importance to a business, network management has become a vital IT support role, and selecting the best tools to support the functions […]

The current move to remote working, e-commerce, and remote access to systems and data has brought new challenges for IT.  Quite apart from the demands for upgraded cyber security to cover for the new attack surfaces and vectors that appear daily, remote working brings new questions about how to provide remote support, the resources required, […]

Significant improvements in AI and other advanced technologies have made it more and more possible to automate previous manual processes and systems.  It has also been possible to increase performance and overall efficiencies and reduce costs by eliminating and managing the interfaces between previously disparate systems. This has become increasingly important following the increased pressures […]

The move to working from home and remote access to corporate systems and data, coupled with the increasing use of public and hybrid cloud environments has complicated network infrastructure design and network management. Up till now networks have been mostly manually designed, implemented and managed, but their increasing complexity has made it increasingly costly in […]

Having an efficient and stable network infrastructure is increasingly important for businesses today, as employees embrace remote working, and customers expect to be able to interact online.   Customer support has been shaken up by the increasing use of chatbots and self-help-directed support threads. Other new ways of working such as Cloud Computing and the Internet […]

From fairly humble beginnings, Artificial Intelligence has become a major area of interest in IT itself, and as a tool to be used in IT applications.  Artificial Intelligence is already widespread in most business application areas and is generating much interest among those who think it has the potential to turn the Terminator movie into […]

All IT departments, large and small, are under financial pressure.   Executives are asking for more from a frozen or reduced IT budget, at the same time as increasing pressure to embrace new technologies. So, the Head of IT is looking around to see what can be done to ease the pressure, both on and in […]

How we do business has always been shaped by the technology available at the time. However, the change has been marked since the end of World War 2, particularly since the development and deployment of IT Solutions in the 1960s and 1970s.   There has been a second marked change since the introduction of Internet-based IT […]