Network management is essential for several reasons, as it plays a critical role in ensuring the reliability, performance, security, and efficiency of computer networks in organisations. As networks have increased in complexity and importance to a business, network management has become a vital IT support role, and selecting the best tools to support the functions […]

The move to working from home and remote access to corporate systems and data, coupled with the increasing use of public and hybrid cloud environments has complicated network infrastructure design and network management. Up till now networks have been mostly manually designed, implemented and managed, but their increasing complexity has made it increasingly costly in […]

Having an efficient and stable network infrastructure is increasingly important for businesses today, as employees embrace remote working, and customers expect to be able to interact online.   Customer support has been shaken up by the increasing use of chatbots and self-help-directed support threads. Other new ways of working such as Cloud Computing and the Internet […]

From fairly humble beginnings, Artificial Intelligence has become a major area of interest in IT itself, and as a tool to be used in IT applications.  Artificial Intelligence is already widespread in most business application areas and is generating much interest among those who think it has the potential to turn the Terminator movie into […]

All IT departments, large and small, are under financial pressure.   Executives are asking for more from a frozen or reduced IT budget, at the same time as increasing pressure to embrace new technologies. So, the Head of IT is looking around to see what can be done to ease the pressure, both on and in […]

With the drive to cost containment following budget pressures after the pandemic, Network Automation has drawn the attention of IT departments.  In addition, customers are demanding more and better services from their service providers, and Network Automation is one way to meet those budget pressures in a cost-effective way. What is Network Automation? Traditionally networks […]

IT infrastructure has been evolving recently, prompted by the changing IT environments forced on users by the pandemic. Hyper convergent infrastructures (“HCI”) had been evolving since the millennium with the start of the explosion in virtualisation.   In short, HCI is an IT Infrastructure that is a combination of servers and storage that consolidates new and […]

The security and reliability of an organisation’s IT infrastructure is critical for business operations. Most businesses with a mature IT infrastructure often have an assortment of equipment and software from different suppliers. A lack of standardisation can complicate day-to-day operations and the development of new systems. It adds costs and complexity to IT Services even […]

One of the perennial IT Infrastructure problems network managers faces is the cost of deploying and managing the network infrastructure.  The component parts of the IT Infrastructure like switches, and routers all need to be configured before installation. IT Infrastructure management takes time and resources and hence cost.   As an example, if an equipment failure […]

Over the last two years or so, many organisations have moved to the Cloud, often outsourcing the IT operations to a managed service provider (“MSP”).   The extent of the outsourcing will depend on the arrangements with the MSP, but will always involve two distinct elements, management of the local and remote IT Infrastructure: Full outsourcing […]