Having an efficient and stable network infrastructure is increasingly important for businesses today, as employees embrace remote working, and customers expect to be able to interact online.   Customer support has been shaken up by the increasing use of chatbots and self-help-directed support threads. Other new ways of working such as Cloud Computing and the Internet […]

With the drive to cost containment following budget pressures after the pandemic, Network Automation has drawn the attention of IT departments.  In addition, customers are demanding more and better services from their service providers, and Network Automation is one way to meet those budget pressures in a cost-effective way. What is Network Automation? Traditionally networks […]

The move to the Cloud, coupled with enabling working from home and providing remote access to systems and data has made IT infrastructure more complex.  In turn, this has meant increased costs to IT, at a time during which budgets are being reduced and businesses are under severe financial pressure. IT has been asked to […]

IT Infrastructure is critical to operations in many spheres nowadays.  The financial and commercial sectors, Government and parastatal organisations, and even home networking depend on a solid and reliable IT infrastructure.   IT Security is a key skill in all areas. Cyber Threats – the Current Landscape The scope, frequency and ferocity of cyber-attacks have increased […]

IT infrastructure has been evolving recently, prompted by the changing IT environments forced on users by the pandemic. Hyper convergent infrastructures (“HCI”) had been evolving since the millennium with the start of the explosion in virtualisation.   In short, HCI is an IT Infrastructure that is a combination of servers and storage that consolidates new and […]

The security and reliability of an organisation’s IT infrastructure is critical for business operations. Most businesses with a mature IT infrastructure often have an assortment of equipment and software from different suppliers. A lack of standardisation can complicate day-to-day operations and the development of new systems. It adds costs and complexity to IT Services even […]

One of the perennial IT Infrastructure problems network managers faces is the cost of deploying and managing the network infrastructure.  The component parts of the IT Infrastructure like switches, and routers all need to be configured before installation. IT Infrastructure management takes time and resources and hence cost.   As an example, if an equipment failure […]

Over the last two years or so, many organisations have moved to the Cloud, often outsourcing the IT operations to a managed service provider (“MSP”).   The extent of the outsourcing will depend on the arrangements with the MSP, but will always involve two distinct elements, management of the local and remote IT Infrastructure: Full outsourcing […]

Reliance on legacy IT infrastructure is holding back many organizations and preventing them from reaching their business potential. It is also a major hindrance to digital transformation. Ripping out and replacing the existing IT infrastructure is not the easy answer. It’s a lot more complicated than that. A big part of the problem is that […]

The pandemic and the subsequent changes in the business environment has, for many, moved them from bricks-and-mortar outlets to e-commerce as their prime source of income. This has meant that the organisation’s Web presence is key to its business strategy. In turn, the management of their web presence and the associated IT infrastructure becomes vital.   […]