The pandemic and the subsequent changes in the business environment has, for many, moved them from bricks-and-mortar outlets to e-commerce as their prime source of income. This has meant that the organisation’s Web presence is key to its business strategy. In turn, the management of their web presence and the associated IT infrastructure becomes vital.   […]

In both the in-house and managed service provider (“MSP”) environments, managing and monitoring performance is a key task.  Every IT department should have a performance monitoring strategy. In a typical IT environment, the service that a customer receives is dependent on: Server performance, measured by a server monitor; The overall server performance is defined by […]